FAQ

FAQ’s

How long does it take for items to ship?

After order has been confirmed and the item you purchased is not a pre-order or on back order we will ship your item with in 3 business days of your order being confirmed. Please remember all tags are customized and set by hand.

Handbag and tag product care?

All handbags and tags are made with premium calfskin leather and semi-precious stones. When your products are not in use the provided dust bag is recommended for storage. Keep your handbag away from direct sunlight and water to retain the longevity of your bag. For stone care wipe your stone using the provided cloth when it is in contact with water or natural oils such as oils from your hand.

Whats your product warranty?

All our products come with a 1 year warranty for any craftsmanship defects. Please keep your original receipt to verify your purchase order. If you encounter any defects outside of normal wear and tear with the craftsmanship of any product, please send us a note at info@rena-iman.com using the subject line defect and we will be happy to be of assistance.
Please note normal wear and tear include but not limited to scratch or scuff marks on the leather, headwear and semi-precious stone which can occur during normal use and or not storing your bag or tag properly.